Support

Our dedicated support team are on hand to help you

Where can I buy Comsol products?

Comsol’s range is available exclusively through Officeworks. Find your nearest store, or shop online here.

Are Comsol iPhone/iPad/iPod cables safe to use on my devices?

Yes, all our Apple cables are MFI Certified by Apple to make your connections safe and to protect your precious devices.

Why should I only buy MFi Certified cables?

Trust us, it’s not worth the risks. Non-certified cables risk being deactivated by Apple, may not be compatible with future iOS upgrades and can damage your devices. Don’t chance it, browse our certified products.

What is a Power Bank?

A Power Bank is a life saver, AKA rechargeable battery that charges your mobile device when you are away from a power outlet.
When it comes to the finer details, looks for the number of amps on the Power Bank, the higher the amps the faster you can charge your larger devices. Likewise, the higher the mAh, the more charges you can get out of your Power Bank before it needs recharging.

Will the USB Serial Converter (U2-09M-015) work with Windows 10?

Yes, it can work with Windows 10. Click here to download the driver

How long is the power cord for the Comsol 5 Port Desktop USB Charger (DCS58xx)?

This cord is 1.2m. This is a generous length to ensure you can access the charger no matter your desk setup, but not so long it will clutter the space.

How long is the power cord for the Comsol 6 Port Desktop USB Charger (DCS612)?

This cord is 1.5m. A generous length which makes the charger accessible without cluttering your desk setup with unnecessary cords.

What is the recommended operating temperature for the Comsol Solar Power Bank?

This product works best between -10°C to 45°C temperatures: So pretty much anywhere.

How do I turn on the LED torch on my Comsol 10,000mAh Three Port Powerbank (TPP10BK)?

Simple! Just push and hold the On/Off button for three seconds. Then, when you’re ready to turn it off: Just do the same.

Limitation of Liability

You acknowledge and agree that, to the extent permissible at law, this Website and all content appearing on it are provided on an “as is” and “as available” basis, without warranties of any kind.

To the maximum extent permissible by the law, we are not liable and responsible for any loss or damage, whether direct or indirect and however caused (including through negligence) that you may suffer in connection with your use of this Website or any linked website and take no responsibility for any loss arising out of your use of or reliance on information contained on or accessed through this Website.

Privacy

Comsol Pty Ltd will respect your privacy at all times.

Governing law

These Terms are governed by the laws of the State of New South Wales, Australia.

Events which are out of our control

We shall not be held liable and responsible for any delay in performance of our obligations under these Terms if the delay is caused by circumstances beyond our reasonable control.

General provision

If we do not take action against you with respect to any breach by you of these Terms, this does not mean that we have waived our rights to take action with respect to subsequent or similar breaches. Furthermore, if any part of these Terms is found to be void, unlawful or unenforceable for any reason, that part will be deemed severed from the remainder of these Terms and will not affect the validity of the remaining clauses.

Subscription and Email List

From time to time, we email our account holders advance notice of sales, new collections, launches and other news. The email addresses we collect are only used internally for the purposes as stated above. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to be removed from our email list you can do so by unsubscribing at the bottom of the emails sent to you.

Last updated on 2 May 2018

Hi, and welcome to www.comsolconnect.com.au.

Here you can view our products, get an insight into our business and hopefully buy some of our excellent range of quality products!

There are a few boring legal things to get out of the way first, though, so before using our Website, we kindly ask to read the following terms and conditions:

This Website is operated by Comsol Pty Ltd (ABN # 48 069 997 422) (hereafter referred to as we/us/our).

By accessing, viewing and using this Website, you agree to be bound by these terms and conditions (Terms).

We reserve the right to change these Terms at any time without any prior notice and you will be taken to have accepted any change by continuing to use this Website.

In these Terms:

  • ‘Website’ refers to the website located at www.comsolconnect.com.au, any future URLs that we may register and links to this Website; and
  • ‘Good’ or ‘Goods’ refers to any items that are displayed on our Website and that you have offered to purchase.

Prices, GST and taxes

All prices on our Website are listed in Australian Dollars and they include GST (where applicable).

We reserve the right to change the prices of our Goods at any time without notice to you.

Repairs, refunds and replacements

If the Goods are damaged or not of acceptable quality, you may have rights under:

  • Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law);
  • Other consumer laws applying in each Australian State or Territory; and/or Our Refunds Policy below.

Australian Consumer Law

If there is a minor problem with your Goods (as defined in the Australian Consumer Law) we may repair the Goods instead of offering you a replacement or a refund.

If there is a major problem with the Goods, a refund or a replacement may be available.

Unless we are required to do so under the Australian Consumer Law, you will be responsible for the costs of returning the Goods to us.

We invite you to notify us of any damaged Goods as soon as possible by emailing us at support@comsol.com.au.

Product care

If you have damaged the Goods yourself, or you have failed to take proper care of the Goods we may not be able to provide you with a repair, refund or replacement. We advise to read our care instructions on our product page for our recommendations prior to purchasing our products.

Pricing

Comsol Pty Ltd reserves the right to change prices at any time without prior notice at our discretion.

All prices include GST and are in Australian Dollars (AUD).

Prices do not include delivery – delivery charges will be applied accordingly.

Social Media

We currently operate and manage social media accounts on Facebook, Twitter and Instagram and we may use other social media channels in future.

We do not endorse the opinions expressed by the users on our social media pages.

By submitting content, you agree that we may use and reproduce this content including your name, for testimonial, or other purposes in any media and without any compensation to you. Any content you submit must be your original work.

You must not post any material that is defamatory, derogatory, racist, sexist, unlawful, obscene, infringing any third party’s intellectual property rights, breaching someone else’s confidentiality or privacy, misrepresenting your relationship with us or this Website, misleading, false or deceptive on our social media pages.

We reserve the right to edit or remove content that violates these Terms and to block your access to our page.

Intellectual property rights

All text, graphics, logos, icons, images, photographs and software that feature on this Website are protected under Australian and International copyright laws. You must not reproduce, store, adapt, distribute, display, publish, or create similar works from them.

If you upload any material or content on our Website or social media accounts, you grant us an irrevocable, royalty-free licence to use and reproduce that material or content. Having said that, we do not claim ownership of intellectual property rights in respect to user content.

Availability of this Website

From time to time, down-time on this Website, either scheduled or unscheduled, may occur. We will endeavour to work within reason to ensure the amount of down-time is limited and will not be held liable for the consequences of any down-time.

Links to third party Websites

This Website may contain links to other websites that are operated. Unless stated otherwise, this Website does not control, endorse, sponsor or approve such third party websites or their contents, nor are we liable and responsible for any loss or damage that you may suffer as a result of your visits to any third party websites.

Interference with this Website

You agree not to make or attempt to modify, hack, remove, deface, add or otherwise interfere with this Website or to any material or content posted on this Website.

Your use of this Website

You are provided with access to and are authorised to download material contained on this Website for your personal use only. You may not, without our written permission, on-sell any information obtained from this Website, use any data mining robots, other extraction tools, meta tags or mirror the Website. Further, you must take your own precautions to ensure that the process which you employ for accessing this Website does not expose your computer to the risk of viruses, malicious computer code or other forms of interference which may cause damage to your computer software. We take no responsibility for any interference or damage to your computer system that arises out of or in connection with your use of this Website.

General Warranty Policy

Comsol Pty Ltd provides a 12-month warranty on all products unless specified in the manufacturer’s warranty

Goods returned under warranty will be repaired or replaced at Comsol Pty Ltd’s discretion.

Cost of returning goods to Comsol Pty Ltd under warranty is the sender’s responsibility. Return of goods to the customer is at the expense of Comsol Pty Ltd.

An RA# must be obtained from our customer service department before any goods are returned. Comsol Pty Ltd will void the warranty on any product that has been mishandled, modified or interfered with by unauthorised personnel. The removal of any factory seals, serial numbers or warranty stickers will also void warranty.

Click here to download our full general warranty policy